Items that are not opened and are in salable condition may be returned provided we are contacted within 3 days of the customer's receipt. Defective or damaged merchandise will be replaced or refunded by Maxxim Cosmetics. Returned items will incur a 10% restocking fee for domestic orders and a 25% restocking fee on international orders, which will be deducted from your refund. Original and return shipping charges are not refundable.
To return items, please call or email us at support@maxximcosmetics.com within 3 days of delivery for a return authorization number and return instructions. We will not be responsible for items returned without authorization and items returned without authorization will be refused. We will not be responsible for returned items lost in transit. Authorization numbers should be posted on the outside of the package, near the return address. Return items within 7 business days of an RMA being issued or after that time the product will no longer be accepted and sale is considered final.
Incorrect, Defective or Missing Products: In the event we make an error, we will gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs on domestic orders. Should we omit an item on domestic orders, we will ship it to you on notification of the shortage, provided you contact us within 7 days of delivery. Please retain boxes and packing material until after you have spoken with Maxxim Cosmetics staff. On orders shipped internationally, we may, at our discretion, issue a refund for the defective or shorted merchandise or ship the correct product.
Please inspect all packages at time of delivery and, if damaged, contact us immediately for instruction. Note on the carrier driver's delivery receipt when you sign for it, contact the carrier by phone to report it directly to them, and then contact us so we may process your claim. If you notice any damaged items upon unpacking your order, leave the box and contents as is, save all of the packing material and contact us for instructions on how to process your claim before disposing of any contents. All damaged, defective or missing item claims must be reported to Maxxim Cosmetics within 7 days of acceptance of package. After that time, the customer accepts responsibility and will not hold Maxxim Cosmetics liable.
Maxxim Cosmetics warrants that products will conform to their description on your order. This warranty is exclusive. We exclude and disclaim all other warranties related to the products, their use or failure, including, but not limited to, express warranties and implied warranties of merchantability, fitness for a particular purpose and non-infringement of any intellectual property right. Maxxim Cosmetics shall not be liable for any special, indirect, incidental or consequential damages, including, without limitation, lost profits or injury to business reputation or goodwill, that are caused by, that relate to, or that arise out of any of the products, their use or failure. If any products are defective, then your exclusive remedy as a customer shall be (a) Maxxim Cosmetics' replacement of the products for no extra charge; or (b) a credit against your outstanding account with Maxxim Cosmetics, if any. In no event shall Maxxim Cosmetics' liability for defective products exceed the price of the products.